Accor Services USA Achieves ISO 9001 Certification

17 Mar 2009

by: Jeremy Doak

Accor Services USA, leader in innovative employee benefits solutions and premier provider of national commuter benefit programs, Commuter Check and Wired Commute, announced today that it has been certified with the recently updated international standard ISO 9001-2008 and its equivalent, the American National Standard ANSI/ISO/ASQ Q9001-2008.

Focus on customer satisfaction core to mission
With its industry leading programs, Commuter Check and Wired Commute, Accor Services USA is focused on its mission to become the leader in commuting benefits by offering and implementing solutions that provide tax relief to customers and reduce environmental footprints.  Constant focus on customer satisfaction is core to this mission.  As such the company maintains quality assurance processes across all areas of its business.

Accor Services USA VP of Operations Meltem Korkmazel explains, “We have been providing commuter benefit programs to employers and third-party administrators since 1991, always striving for the ultimate in customer satisfaction.  Achieving ISO9001 certification only formalizes our commitment and our process.  Our Quality Management System proves our commitment to providing high quality customer service and superior products, and provides the framework for establishing and continually reviewing our quality objectives.  From sales and order fulfillment to our internal human resources policies and practices, our commitment to quality permeates everything we do.”

A formalized Quality Management System
Accor Services USA has established, documented and implemented a Quality Management System (QMS) according to the requirements of ISO 9001.  At the core of its QMS, Accor Services USA maintains a Quality Policy to “deliver the right products, on time, every time, measure performance, and continuously improve.”  The QMS is focused on the company’s policies and procedures for provisioning tax-free commuter benefit solutions for employers and third-party administrators through various ordering platforms, and electronically fulfilling transit and parking passes, tickets, vouchers and transit cards.  The QMS documentation includes statements of mission, quality policy and quality objectives, a Quality Manual, detailed Quality Management System Procedures (QMSPs), Work Instructions (WIs), Forms and Records – all to ensure consistent and superior customer satisfaction.